Privacy Policy for Tripora

Last Updated: August 31, 2025

Thank you for visiting Tripora ("we," "us," or "our"). This Privacy Policy outlines how we collect, use, and protect your personal and non-personal information when you use our website located at https://tripora.app (the "Website").

By accessing or using the Website, you agree to the terms of this Privacy Policy. If you do not agree with the practices described in this policy, please do not use the Website.

1. Information We Collect

1.1 Personal Data

We collect the following personal information from you:

• Name: We collect your name to personalize your experience and communicate with you effectively.
• Email: We collect your email address to send you important information regarding your orders, updates, and communication.
• Payment Information: Payments are completed via a hosted checkout provided by Lemon Squeezy. We do not receive or store your card details on our servers. We only receive order identifiers and transaction status to fulfill your purchase. See the section "11. Payment Processing" for details.

1.2 Non-Personal Data

We may use web cookies and similar technologies to collect non-personal information such as your IP address, browser type, device information, and browsing patterns. This information helps us to enhance your browsing experience, analyze trends, and improve our services.

2. Purpose of Data Collection

We collect and use your personal data for the following purposes:

• Processing your orders, sending order confirmations, and providing customer support.
• Communicating with you regarding updates, offers, and promotions (if you opt in to receive such communications).
• Improving our services and enhancing your overall experience on our Website.
• Complying with legal obligations and protecting our legal rights.

3. Legal Basis for Processing

We process your personal data based on the following legal grounds:

• Consent: When you have given us explicit consent to process your personal data for specific purposes.
• Contractual Necessity: When processing is necessary to perform a contract with you, such as processing your orders.
• Legitimate Interests: When processing is necessary for our legitimate interests, such as improving our services, provided that these interests do not override your fundamental rights and freedoms.

4. Data Sharing

We do not share your personal data with any third parties except as required for order processing (e.g., sharing your information with payment processors) or as necessary to comply with legal obligations. We do not sell, trade, or rent your personal information to others.

5. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including any legal, accounting, or reporting requirements. When your personal data is no longer required, we will securely delete or anonymize it.

6. Your Rights

Under the GDPR, you have the following rights concerning your personal data:

• Right to Access: You have the right to request access to your personal data that we hold.
• Right to Rectification: You have the right to request corrections to any inaccurate or incomplete personal data.
• Right to Erasure: You have the right to request the deletion of your personal data under certain circumstances.
• Right to Restrict Processing: You have the right to request the restriction of processing of your personal data under certain conditions.
• Right to Data Portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format.
• Right to Object: You have the right to object to the processing of your personal data based on legitimate interests.

7. Account Deletion

If you wish to delete your Tripora account, please send an email to info@tripora.app from the email address associated with your account. Include your request to delete your account, and we will process your request within a reasonable timeframe.

8. Use of AI for Activity and Packing Suggestions

We use OpenAI to generate trip activity suggestions and packing list suggestions based on your trip details. We only share non-identifying trip context necessary to provide these features, which may include your destination (country, state, and/or city) and the number of requested results. If you opt in to share traveler composition, we only send age group counts (e.g., number of adults, teens, children, seniors, infants); we do not send names, emails, or payment information to OpenAI.

9. Children's Privacy

Tripora is not intended for children under the age of 13. We do not knowingly collect personal information from children. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us at info@tripora.app.

10. Analytics and Product Improvement

We use PostHog, an open-source analytics platform, to understand how our users interact with Tripora. This helps us improve our services, identify new features, and enhance the user experience. PostHog is GDPR-compliant and provides robust data privacy controls. When you use our Website, we may collect the following information:

• User Interactions: We track actions you take within the application, such as creating a trip, adding items to a packing list, or using our AI-powered features.
• Device and Browser Information: We collect standard information, including your browser type, device information, and IP address, to help us debug issues and improve our service.

All data collected through PostHog is handled in accordance with GDPR principles. We have configured our PostHog instance to anonymize data wherever possible and ensure that no sensitive personal information is stored. This data is used exclusively for internal purposes to improve our product and is not shared with third parties for marketing purposes. For more information on how PostHog handles data, please review their Privacy Policy.

11. Payment Processing

Payments are completed via a hosted checkout provided by Lemon Squeezy. We do not receive your card details or the information you enter into the payment form. We only receive order identifiers and transaction status to fulfill your purchase. We do not store payment card details on our servers. Please refer to Lemon Squeezy's privacy policy for more information about how they handle your data.

12. Error Monitoring

We use Sentry for error monitoring to diagnose and fix issues. We do not use session replay. Sentry may receive technical information such as error details, stack traces, browser and device information, and IP address to help us maintain the reliability and security of our services.

13. Updates to the Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any updates will be posted on this page, and we may notify you via email about significant changes.

14. Contact Information

If you have any questions, concerns, or requests related to this Privacy Policy, you can contact us at:

Email: info@tripora.app

For all other inquiries, please visit our Contact Us page on the Website.